Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing the products, if you have other questions, please contact us by info@zapaka.com.

(1) You can log in to our website using your email and track the status of your order in “My Orders” if you place the order under your registration account.

(2) When your order has been shipped, you can receive an email about your tracking information.

If you submitted your application, but did not receive an application confirmation email, don't worry! You may still have a request, you will just need to try the following to check again:

(1) Check your spam folder. Email confirmations can sometimes end there. (2) If you log in via Facebook or G-mail, check the email associated with that. (3) Go to "My Orders" and you will be able to see all the orders you have placed and you will be able to see the status of your new order. (4) Check your bank account for a transaction from ZAPAKAAE. (5) If you still cannot find any confirmation of placing your order, definitely contact us with your full name, email, phone number and address you provided at checkout so we can try to locate it.

Most returns are processed within 7 business days after we receive your package. We will refund you in the original way you paid for the order. Once your refund is issued, you will receive a confirmation email.
Total Delivery Time = Measure Time + Shipping Time

  • Processing time: All normal products will need 1-2 business days to process.
  • Shipping time: It depends on the shipping method you choose, Standard shipping method will need 12-15 working days while Expedited shipping method will need 8-10 working days.
All products are carefully packaged to avoid any form of damage.
We can ship to any countries around the world.
Processing time: All normal products will need 1-2 business days to process.
Shipping time: It depends on your country to confirm time.

1. Country/Region: The United States
Standard Shipping (8-12 Business Days)
Costs: US$ 8.88

Free Shipping (8-12 Business Days)
Costs: US$0 (Minimum purchase of US$89)

Expedited Shipping(3-7 business days)
Costs: US$ 24.88

2. Country/Region: Rest of World
Standard Shipping (8-12 Business Days)
Costs: US$ 8.88

Expedited Shipping(3-7 business days)
Costs: US$ 24.88