Shipping Policy

Q1. When will you ship my order after I order it?
Before shipping your order, ZAPAKAAE has to prepare your order and put all of your products through stringent quality control tests. For this reason, the total delivery time is different from the shipping time.

Q2. Total Delivery Time = Processing Time + Shipping Time
We can ship to any countries around the world.
Processing time: All normal products will need 3-7 business days to process.
Shipping time: It depends on your country to confirm time.

1. Country/Region: The United States
Standard Shipping (8-12 Business Days)
Costs: US$ 8.88

Free Shipping (8-12 Business Days)
Costs: US$0 (Minimum purchase of US$89)

Expedited Shipping(3-7 business days)
Costs: US$ 24.88

2. Country/Region: Rest of World
Standard Shipping (8-12 Business Days)
Costs: US$ 8.88

Expedited Shipping(3-7 business days)
Costs: US$ 24.88

Q3. How can I track my order?
When your order has been shipped, you will receive an email with your shipment details. These messages will contain your tracking number.

Q4. A note regarding the Coronavirus (Covid-19)
Dear Customers, With the growing concern about Coronavirus (COVID-19), we would like to inform you that ZAPAKAAE is closely monitoring news and reports from the Centers for Disease Control (CDC) and we are taking precautionary measures to ensure the health and safety of our customers and employees. We understand that this can be a stressful time for our customers since the COVID-19 outbreak. Our Customer Service team is doing everything we can to demonstrate our commitment and provide you with the best assistance, and we want to ensure that our focus is on helping you right away. Please be assured that we will answer each of you as quickly as possible. Thank you for your patience and understanding. Our delivery continues as usual. Additionally, we work hard to make deliveries as safe as possible. However, some carriers experience delays, so once your order has shipped, be sure to keep a close eye on tracking. Our deliveries are currently going on as usual. We need to stay united during these trying times, and appreciate the efforts of all our customers. We want to express our best wishes to you. Thank you for your time, patience and understanding.